500 Internal Server Error

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ArtView
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500 Internal Server Error

Post by ArtView » 2017-07-08T14:50:37-07:00

Hello Support,

Using http://transloadit.imagemagick.org/MagickStudio/...:
1. Browse a select an image file.
2. Click the "View" button, then...the following error message appears.

Any assistance would be greatly appreciated.

Thank you.

ArtView

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.
Apache/2.4.18 (Ubuntu) Server at transloadit.imagemagick.org Port 80

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fmw42
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Location: Sunnyvale, California, USA

Re: 500 Internal Server Error

Post by fmw42 » 2017-07-08T15:56:56-07:00

I can reproduce it also. Perhaps the server needs to be rebooted?

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magick
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Re: 500 Internal Server Error

Post by magick » 2017-07-08T17:28:23-07:00

We'll need exact steps. We tried several images and the site worked without complaint.

ArtView
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Re: 500 Internal Server Error

Post by ArtView » 2017-07-08T18:05:16-07:00

Hello Support,

Per your request, exact steps:
1. http://transloadit.imagemagick.org/Magi ... Studio.cgi
2. INPUT - select image file - the filename appears next to the "Browse" button
3. Press to VIEW your image...
4. Result:
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.
Apache/2.4.18 (Ubuntu) Server at transloadit.imagemagick.org Port 80

Bonzo
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Location: Cambridge, England

Re: 500 Internal Server Error

Post by Bonzo » 2017-07-09T05:26:56-07:00

Worked Ok for me first time with a jpg and failed at second go with a different jpg.

Tried both images again and first one was OK and second failed - a bit strange.

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magick
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Re: 500 Internal Server Error

Post by magick » 2017-07-09T05:30:29-07:00

Post a URL to an image that fails so we can download and reproduce the problem. We've tried 10 different images now and they all work.


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magick
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Re: 500 Internal Server Error

Post by magick » 2017-07-09T11:20:34-07:00

Thanks for the demo image. The problem was found and fixed.

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fmw42
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Location: Sunnyvale, California, USA

Re: 500 Internal Server Error

Post by fmw42 » 2017-07-09T11:27:34-07:00

Seems to work OK for me now.

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